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Policies & Procedures

Firex Domiciliary Care has a set of Policies and Procedures that support the day-to-day operations of the Company.

A Policy is a set of general guidelines that outline our plan for tackling an issue and Procedures explain a specific action plan for carrying out a policy.

The Main policies consist of:

  • Safeguarding Adult Policy and Procedure.

  • Complaints Policy and Procedure.

  • Quality Assurance Policy.

  • Access to Properties Policy.

  • Lone working Policy and Risk Assessments.

  • Recruitment Policy.


These are some of our Policies and Procedures the list is not exhaustive.

All our Policies and Procedures are available to clients and families on request.

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