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Quality Care You Can Trust

At Firex Domiciliary Care, our primary mission is to provide person-centered care for the vulnerable members of our community in the comfort of their own homes, while making them feel safe and loved.

We are also dedicated to assisting families in ensuring that their loved ones are well cared for so they can continue to live as independently in their own homes as possible.

Our compassionate and courteous caregivers provide a wide range of home health support and offer efficient services without sacrificing quality. Contact us today and learn more about our domiciliary care options that can be tailored specifically for your different needs.

Firexcare ,Homecare, Domiciliary,

Welcome to Firex Domiciliary Care

There comes a time in each of our lives when we or our loved ones need medical assistance. We have one purpose, which is to provide high-quality care and support to the elderly and disabled, from the comfort of their home with kindness and dignity.

Choosing the right care provider is a big step for anyone. We are committed to making each of the individuals we care for feel safe and comfortable whilst helping them to continue living a high-quality, independent life from their own homes.

Our staffs are passionate about providing the same high-quality of care and building relationships that bring smiles to faces. Our customers are at the centre of all we do.

Our wide range of services means we can accommodate all types of care needs.


Served Professionally With Care

Firex Domiciliary Care, Home Care

Personal care and support hours for individuals during the day and into the early evening. Flexible and affordable.


Overnight care support when individuals may need more advanced support and/or help with getting into and out of bed.


The perfect service for individuals who require a more advanced form of personal care, due to more extreme disability or health concerns.


High-Quality Care With a Lasting Impact

Our care services will provide a comprehensive support solution that will be tailored where necessary to best suit the individual needs of each of our care users. The list of activities below represents the key areas of support we will be offering our care users:

  Help will basic domestic chores.

  Support with cooking meals.

  General personal and continence care.

  Managing personal medication.

  Helping mobilise in and around the home.            

  Provision of various clinical care services.

  Providing companionship and emotional support.

  Providing mental and physical stimulation.

  Helping to maintain links with friends and family.

  providing emotional support to help boost self-esteem and confidence.

Our Mission

At Firex Domiciliary Care, we recognise that the environment where you feel most comfortable and safe in your own home and that your health and well-being are our top priorities. Our experienced and dedicated team is available to fulfill your requirements by providing high-quality "person-centered care."

We are committed to enhancing the quality of care for all of our clients, as well as maintaining dignity, privacy, and respect while encouraging and fostering independence via companionship, comfort, and compassion.


Why Choose Firex Domiciliary Care

We offer a variety of care services that are specially customised and tailored to every individual through a personalized care plan. These services are provided by trained and experienced care givers who are passionate about caring. We provide care services to seniors and adults with both physical and mild learning disabilities.

At Firex Domiciliary Care, we take immense pride in the care we provide. We ensure that our clients receive the full time that they pay for, as we travel in our own time. In our quest to offer top notch care, we never rush our visits. Our preferred minimum visit time is half an hour.

We always aim to raise a smile at all time, quick to react and vigilant in our duty of care. We put our clients at the centre of our business, by making sure we pay attention to their needs and wants.

We have a professional dress code for our well-trained staff. We also recognise that some clients prefer discreet services, so we are able to adjust to your requirement. Your privacy is important to us.

We ensure our staff are well introduced before they begin delivering care.


Our Values

We place the upmost value in our care users and staff in equal measure.

We embrace our position of social importance within the local community.

We treat each care user uniquely providing them with tailored care services

We strive to improve our performance and learn from our experiences.

We are committed to creating a safe environment within each care users’ own home.

We are motivated by the challenges facing the UK care sector.

We value and reward the efforts and loyalty of all out staff.

We are willing to go above and beyond to ensure every individual user gets the best care.

We look to promote and develop our staff and invest in their futures.

We maintain strong integrity with open and honest transparency.

  • Can Firex Domiciliary Care help with medication?
    Yes, our care workers can follow your instructions or have more involvement by prompting or administering your medication. It is preferable for you to have a “Nomad” dispensing system set up with your chemist.
  • Will I have a choice of who comes to my home?
    We aim to establish a small team of regular care workers visiting you. We try to avoid having just one care worker assigned to a particular service user since that makes it hard to provide cover should that care worker fall ill or go on holiday, however we do try to keep the number of your care workers to an absolute minimum – it is important to us that our care workers get to know you well.
  • How do I pay for It?
    There are various ways of paying for care services, but understanding the various options of care provision can seem very daunting at first. Many people who need to arrange care at home for themselves or for a loved one worry considerably about the financial impact of funding. The two common ways of funding care service are private funding and local authority funding. Home care is charged in different ways depending on how it’s arranged and what financial support you’re entitled to. You may be charged weekly or monthly, directly from your bank account – or directly from local authority. In the UK, there are different types of allowances relating to people that require domiciliary care. provides a helpful guide to home-care fees. There is a calculator on the website where you can find out how much you are likely to pay a home-care agency per hour. They also tell you if your local authority is likely to contribute to the cost of your care or if you will be a self-funder. Below are some links to websites that can help you understand more about the different types of allowances relating to domiciliary care: NHS Continuing Healthcare (CHC) funding: For people with long-term complex health needs Attendance Allowance: Helps with extra costs if you have a severe disability that you require care Carer’s Allowance: You might meet the criteria for Carer’s Allowance if you are providing over 35 hours a week of care to someone with a disability For elderly care, there are 12 financial options available to you: Local Authority Funding Self-Funding Care Annuity Long Term Care Insurance Rental Income Equity Release Deferred Payment Scheme with your local council Income from Investments Savings Pension NHS Continued Healthcare Funding Third-Party Top-Ups
  • How is privacy of my personal information maintained?
    Our privacy promise to you We ask that you read this privacy promise carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. You may also be interested in our: Recruitment privacy promise Employee privacy promise Cookie policy Introduction We are Firex Domiciliary Care LTD. In order that we can provide care and support services to the people we support, we collect and use certain personal information about you. Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data). As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulations (GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information. As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is: Used lawfully, fairly and in a transparent way; Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes; Relevant to the purposes we have told you about and limited only to those purposes Accurate and kept up to date; Kept only as long as necessary for the purposes we have told you about; Kept securely. If you have any questions about this privacy promise or would like further explanation as to how your personal information is managed then please contact us. Please note when we refer to: A ‘public body‘ we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, clinical commissioning groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators; A ‘social or health care professional‘ we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your general practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals. The personal information we collect and use Here we outline how we collect and use personal information in relation to people who enquire about and use our services. Information collected by us When you enquire about our care and support services through our website, phone, email, post, face to face or social media, and during the course of providing care and support services to you we collect the following personal information when you provide it to us: Your name, home address, date of birth and contact details (including your telephone number, email address) and emergency contacts (i.e. name, relationship and home and telephone numbers). Your allergies and any medical, physical or mental conditions and in particular your care needs Your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, politics, genetics, health, sex life, marital status and sexuality trade union membership or biometrics (so far as they relate to providing you with suitable care); Credit, direct debit details or other payment information (if you pay for some or all of our services using one of these methods). Your feedback and contributions to questionnaires and surveys about the service we offer Your complaints, compliments or concerns about the service we provide; Any accidents and incidents or near misses you may have been involved in whist on our premises or whilst our employees are delivering a regulated service to you – this may include details of injuries and treatment you may have received. When using our website, we collect standard internet log information (commonly known as cookies), including: IP address; Details of the pages you visit; General details about the type of computer or device that you are using. This is statistical information only which we collect in order to find out the numbers of visitors to our site and the pages they have visited. This information collected in such a way that it is not used to identify individuals. Where we do collect personal information on the website, this will be made obvious to you through the relevant pages. See our full Cookie Policy for more information. Please be aware that our website may provide you with links to other websites. If you follow a link to any other website please note they have their own privacy promises. We do not accept any responsibility or liability for the privacy and security practices of such third-party websites and your use as such is at your own risk. Information collected from other sources We work closely with third parties such as social and healthcare professionals and public bodies. We therefore also obtain personal information about you from other sources such as: Your allergies and any medical, physical or mental conditions, test results and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP); Your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded); Your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, politics, genetics, health, sex life, marital status and sexuality trade union membership or biometrics (so far as they relate to providing you with suitable care) from your family, friends and any other person you have nominated as your representative; Your legal representative (for example Lasting Power of Attorney), if applicable. How we use your personal information We use your personal information to: Prepare, review and update a suitable care plan, describing the nature and level of care and support services which you have requested we supply to you; To communicate with you, your representatives and any appropriate external social or health care professionals about your individual needs and personalise the service delivered to you; Make reasonable adjustments, when required, to meet your individual needs and to ensure we have suitable facilities to ensure your safety; Invoice you for the care and support services in accordance with our terms and conditions; Carry out quality assurance procedures, review our service and improve our customer experience (please note that feedback can also be provided anonymously); Send information about our services which we believe you may be interested in. You may unsubscribe from this at any time; Notify you about changes to our services which are relevant to you; Monitor how effective our services are and to make sure that the services we provide meet your needs; Improve your experience of our website and to ensure that the content is presented in the most effective way. Who we share your personal information with We share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative as and when required. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider; We will share personal information with law enforcement or other authorities if requested or required. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety; We will share minimal and relevant information within Firex Domiciliary Care Ltd in order to provide safe and effective services to you; We will not share, sell or trade your personal information with any other third party without your consent. In order to deliver our service to you we rely on third parties to provide specialist support to us. To provide this support they will have access to, or a duty of care over your personal information. These providers are: IT and Telecoms Support companies – to ensure the safe, secure and resilient operation of our IT infrastructure including computers, servers, phones and mobile devices; Software support companies – to provide specialist support and resolve issues with the software that we run, for example the systems we use to store and manage your customer records; Marketing systems providers – to organise marketing communications and for the delivery and analysis of email communications; Data archiving companies – responsible for the secure storage and destruction of records; These providers are under a written contract to ensure the same level of privacy and security that we promise to you. Whether information has to be provided by you, and if so why The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you. The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees. How long your personal information will be kept We will hold the personal information kept within your electronic customer file for the length of your contract plus 3 years; We will hold the personal information kept within your hard copy customer files for 3 years from the date of the last entry; We will hold the personal information kept within our feedback procedure for 1 year so that we can identify trends and patterns in our service; We will hold financial records and transactions for 7 years in line with our legal requirements. Reasons we can collect and use your personal information We rely on the following grounds within the GDPR: Article 6(1)(a) – processing is conducted with your consent to process personal data for specified purposes Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care and support services Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law Article 6(1)(f) – to process your personal data in pursuit of legitimate interests, which include; Marketing purposes – the privacy impact on you is expected to be minimal. Marketing will be specific to services we believe are of interest to you using information from enquiries we receive from you, you can unsubscribe at any time Corporate due diligence and financial modelling, service development and innovation – the privacy impact on you is expected to be minimal. We will process your data internally to ensure our business is stable, trusted and innovating to provide the best possible service to you GDPR recognises that additional care is required when processing special category (sensitive) data such as your health. We process this under the following grounds within GDPR; Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services International transfers All your personal data is stored and processed on systems that are within the European Economic Area (EEA) and offer the same level of legal protection and rights over your data. In certain situations, we transfer your personal information to the following countries which are located outside the European Economic Area (EEA). This is done in order to provide our employee with your name, address, contact details and care needs information which they require to deliver a safe service. This information is only shared once you have accepted the employee as part of the service we provide. This international transfer is under Article 49(1)(b) – the transfer is necessary for the performance of a contract between the data subject and the controller. Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. Your rights Under the GDPR you have important rights free of charge. In summary, those include rights to: Fair processing of information and transparency over how we use your use personal information; Access to your personal information and to certain other supplementary information that this Privacy Promise is already designed to address; Require us to correct any mistakes in your information which we hold; Require the erasure (i.e. deletion) of personal information concerning you, in certain situations. Please note that if you ask us to delete any of your personal information which we believe is necessary for us to comply with our contractual or legal obligations, we may no longer be able to provide care and support services to you; Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;; Object at any time to processing of personal information concerning you for direct marketing; Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; Object in certain other situations to our continued processing of your personal information; Otherwise restrict our processing of your personal information in certain circumstances; Claim compensation for damages caused by our breach of any data protection laws. For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. You can contact us by; Online; Email; Post; Vista Business Centre 50 Salisbury Road, Hounslow, United Kingdom Tw4 6jq Telephone; 07555649019 If you would like to exercise any of those rights, please: Contact us using the details above – making clear that you wish to exercise one of your privacy rights; Let us have enough information to identify you (e.g. your name and address); Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); Let us know the information to which your request relates, including any account or reference numbers, if you have them. If you would like this privacy promise in another format (for example, in audio, large print or braille) please contact us.

Let Us Help You Live Your Life Comfortably 

Our specialist team is dedicated to providing high-quality care for different ages and in different situations. Let us help you live your life effortlessly.

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